What every fare includes
Your quoted fare is the fare. These are included, not added later.
- Meet & Greet in the Changi arrival hall, with your name on an iPad display
- Changi airport surcharge and car park fees
- Luggage handling and loading assistance
- Bottled water and on-board Wi-Fi
- All applicable taxes and fees
Waiting time
How long your chauffeur waits depends on where the journey starts.
Airport arrivals
60 minutes of complimentary waiting, counted from your actual landing time, not your scheduled landing time. If your flight lands late, your free waiting time moves with it.
Departures and point-to-point journeys
15 minutes of complimentary waiting, counted from your scheduled pickup time.
Beyond the included time
Additional waiting is charged at S$15 for each 15 minutes started. If chargeable waiting passes 45 actual minutes, the booking converts to Hourly Chauffeur hire at the selected vehicle's hourly rate and minimum hours.
We would always rather you were not charged for waiting. If you know you will be delayed, message us on WhatsApp and we will move the pickup.
Additional charges
| Charge | Amount |
|---|---|
| Additional stop, route-validated | S$15 per stop |
| Child seat | S$15 per seat |
| Late-night pickup, 23:00–05:59 SGT | S$15, once per booking |
| Additional waiting | S$15 per 15 minutes started |
| ERP road charges | If incurred, advised with receipt |
The late-night surcharge applies once per booking, based on the scheduled pickup time. A journey that runs past 23:00 is not surcharged twice.
Additional stops
Additional stops are checked against your route before they are accepted. A stop is accepted when it sits within 2 km of your direct route and adds no more than 10 minutes of driving. Stops that fall outside this are not refused to be difficult: a long detour changes the journey into a different service, and we would rather price it honestly. Message us on WhatsApp and we will arrange it as hourly hire.
Flight delays and changes
Merge may use the flight details you provide to coordinate your pickup where flight monitoring is available. You must tell us on WhatsApp as early as you can if you are rebooked onto a different flight, your flight number changes, or there is any material change to your arrival. A changed flight we know about is a non-event; a changed flight we do not know about may be a missed pickup.
Cancellations and refunds
The published bands below apply to prepaid retail bookings. Corporate, event, group or separately agreed bookings follow the terms confirmed for that booking.
- More than 24 hours prior to pickup100% full refund of prepaid fare
- 6 to 24 hours prior to pickup50% refund
- Less than 6 hours prior to pickup or no-showNon-refundable
Cancellations caused by verified flight disruption, a safety concern, or circumstances outside anyone's control are reviewed individually rather than by the bands above. Where Merge is unable to provide the journey, you are refunded in full or rebooked at no charge.
Refunds are returned to the original payment method. PayNow refunds are processed by the bank and can take longer to appear than card refunds.
Cash bookings are not prepaid, so there is nothing to refund. A cancellation fee inside the bands above becomes an amount owing.
Booking lead time
Bookings placed less than one hour before pickup are routed to our team on WhatsApp rather than confirmed automatically, so that we can check a vehicle and chauffeur are genuinely available before you are charged.
Paying by cash
Cash bookings are confirmed by our team before a chauffeur is assigned. The fare is due to your chauffeur after the journey is completed. A cash booking is never marked as paid before the journey.
Policy version MERGE-RETAIL-CANCEL-2026-09-02